The Road to Social Enterprise Part 2 - SAP JAM needs "JAMpions"

In the second part of our user-experience report on the Social Collaboration Platform "SAP JAM", we devote ourselves entirely to the experience of productive use over the last few months, and the latest feature updates from the house of Success factors. (Missed the first part?)

Who is using JAM? Who isn't? And why not?

To get a feel for the acceptance of SAP Jam in the company, we surveyed all employees. Here are the results to the question "How often do you use jam?"



It was found that there is a group of "heavy users" who use Jam daily. But there is also a large group of people who had never even logged in.

The results to the second question, "How well do you know your way around in Jam?" were as follows:


There is a large group of people who either cannot use, or are poor users of Jam, which correlates with the large proportion of "non-users". The group of people who believe themselves to be very good users, is relatively small. In the middle however, there is a large number of people that consider themselves to be "rather good" at using Jam.

This suggests that many users, who possess sufficient know-how, are still however, not frequent users of SAP JAM and don’t find any particular value in its use. This assessment is further confirmed by personal feedback received.

“JAMpions” crucial to its success

JAM is not a mandatory application in our company. The use of it rather depends on team leaders or project managers. If information is uploaded and stored in Jam, or communication within teams or projects is done using JAM, then the team must and will naturally follow suit. In these cases, it was found that overwhelmingly, the team members had voted positively, and they recognised significant value in its use.

Damit hat unsere kleine Umfrage sehr deutlich alles bestätigt, was man generell über die Einführung sozialer Netzwerke lesen kann, und was uns von successfactors auch als essentieller Erfolgsfaktor sehr nahe gelegt wurde: Zuerst müssen einige „Schlüsselpersonen“ – die JAMpions – gewonnen werden, diese wirken dann als Multiplikatoren und tragen entscheidend zum Erfolg bei.

Based on these findings, our survey has clearly confirmed everything one generally reads about the introduction of social networks, and what Successfactors also proclaimed as an essential factor for the success of any social network: First, you need to win over a few key people, the “JAMpions”. These people then act as multipliers and contribute substantially to its success.

News from the technical side

Since the start of 2014, the initial stability problems have now receded into the background. There are no more complaints, the system is stable. The only issues we have from time to time are with performance. Furthermore, the initial registration can often take too long.

There are also some great new features! In the February Release for example, a calendar function was delivered. It is now possible to maintain a central calendar for a team, or a project, in order to plan and communicate important group events.

Another new feature is the ability to further define large groups into ‘sub groups’. These smaller sub groups can then have their own work spaces assigned. We like it!

However: As good as the new features are, we were somewhat surprised when they just suddenly appeared. By default, new functionality is apparently activated and delivered on a specific date. As an administrator, you can disable some of it, although for this, you actually need to know what is new. As a result of this, we have learned that it is important to regularly participate in the offered webinars. Here you have the possibility to obtain timely information about the changes.

Integration – Well then again, yes!

In Part 1 of this user-experience report, we have reported that the integration to SAP systems did not work. Meanwhile, we have finally managed to configure our system correctly.

Once all the settings were right, it was easy to link directly to the SAP JAM API from ABAP. These problems are easily solved as SAP with SAIL (Social application integration library) delivers all methods and you no longer have to worry about the actual communication. Thus, the technical hurdles were overcome and we were able to implement the first scenario.


To sum up in a nutshell, one can say: Those who use JAM often, love it. But there are also many who don’t use it and therefore, are not overly enthusiastic about it. The dissemination and of JAM can only succeed with the "JAMpions".

System stability is fine. The ongoing enhancements and features are evidence of just how much time and money SAP have and are willing to invest in this product. In many SAP modules, the JAM integration is already on the roadmap.

In the next part:

The implementation of a process with SAP and JAM, and also documented experiences from our project managers!

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